Disability Confident - Working with Disabled Customers and Colleagues - eLearning

  • eLearning
  • 1 Unit
  • 60 Minutes

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Enabling people to move from disability awareness to disability confidence is an important part of building an inclusive workplace and improving customer service. Developed in partnership with Business Disability Forum (BDF), this training solution provides best practice guidance for working with disabled customers and colleagues.

When you have successfully passed the course you will be able to download and print your certificate straight away.


Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?

Developed in partnership with Business Disability Forum (BDF), this course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff.

Learning Outcomes

This course will give a better understanding of:

  • The advantages of being disability confident
  • Why we may need to challenge our attitudes to disability
  • The requirements of the Equality Act 2010 with regards to disabled people
  • The most appropriate ways to work with disabled colleagues and how to communicate
  • with and serve disabled customers
  • The types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
  • The importance of promoting appropriate behaviour in relation to deliberate bullying and harassment
  • The knowledge and skills necessary to work successfully as part of a diverse team.

Produced by Skill Boosters.

Course Partners

  • Business Disability Forum

Subject Matter Experts

  • Dr Ossie Stuart - Equality Consultant
  • Susan Scott- Parker OBE - Chief Executive, Business Disability Forum

Corporate licensing available.  Call Paul on +44 (0) 121 222 5599.