Disability Etiquette - Micro-Course

  • 3 Months Access
  • 1 Unit
  • 13 Minutes

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This Micro-Course looks at the problems faced by people with certain disabilities and provides best practice guidelines for dealing with disabled customers and colleagues.


With one in three people in the UK either being disabled themselves or close to someone that is, it’s essential for organisations to understand the key issues around disability and to be aware of how to behave when dealing with disabled people.

Produced in partnership with the Business Disability Forum, this short course uses a combination of original drama and real-life stories to demonstrate how we can all interact more effectively and sensitively with disabled colleagues and customers and ensure that we provide them with appropriate support and assistance.

Learning Outcomes

This Micro-Course will give a better understanding of:

  • common attitudes and misconceptions around disability and why they can be problematic
  • why being disability confident is an important consideration for all organisations
  • specific problems faced by people with hearing, visual and mobility impairment, facial disfigurement and speech and language difficulties
  • correct etiquette when dealing with people with specific disabilities.

Produced by Skill Boosters.

Subject Matter Experts

  • Simon Minty

Corporate licensing available.  Call Paul on +44 (0) 121 222 5599.