Handling Difficult Conversations - eLearning Course

  • 3 Months Access
  • 1 Unit
  • 25 Minutes

£14.95 (+VAT) per learner

Course Pricing

  • 1-9 licenses £14.95
  • 10-19 licenses £13.45
  • 20-49 licenses £11.95
  • 50-99 licenses £11.20
  • 100-149 licenses £10.50
  • 150+ licenses £9.70
Prices exclude VAT
Discounts Available

Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue.


It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.

This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.

Learning Outcomes

This course will give a better understanding of:

  • the most common mistakes we make when having a difficult conversation and how to avoid them
  • effective preparation for a difficult conversation
  • the importance of listening
  • key communication skills
  • how to stay calm and defuse the situation
  • how to get to the root of the problem
  • how to negotiate and agree a way forward

Course Matter Experts

  • Clive Lewis OBE- Director, Globis Mediation Group
  • Kate Russell- MD, Russell HR Consulting

Total Price: £14.95

Price excludes VAT