Posted on 23rd October 2019 by Jon Terry

Regional Support Manager




£35-38,000 + Car and benefits

Job Type



23rd October 2019


This is a uniquely challenging role in a market leading business with c50 sites across the country. Reporting to a Regional Director you will be working across the estate supporting operational managers and helping them and their teams to continue to deliver flawless customer service and performance. This is a role that will focus on compliance, service and sales performance and will need someone with the experience to coach and mentor Site Managers working in smaller and challenging customer facing environments.

Duties will include:

  • Carrying out formal and informal site visits providing one-to-one support and guidance on all processes and procedures to any staff or manager.
  • Supporting with the centralisation of support related functions (including training, recruitment and invoicing) 
  • Overseeing a mystery shopping programme, identifying examples of best practise and performance improvement and assisting to develop an action plan in each case
  • Providing support on local issues such as client and staff complaints.
  • Co-ordinating staff training across the group
  • Co-ordinating with site personnel and facilities / maintenance teams to ensure any site improvement works are completed with the minimum of disruption.
  • Supporting central teams and site personnel with any system or process improvement projects.

This is a unique and exciting opportunity and one that could attract applicants from a range of businesses and business disciplines. You will need the following experiences and behaviours

  • Operational credibility. Site managers will expect to be able to tap into your existing experience of managing people, hitting site sales targets and dealing with customer issues face to face.  
  • An ability to be a "critical friend" to Site Managers to help them improve where needed. 
  • A passion for delivering exceptional customer service and an ability to inspire others to do the same.

This is a successful marketing leading business in the midst of a major transformational programme. The estate covers the whole of the UK and will require significant travel however you will typically be responsible for your own diary and will only need to work Monday - Friday with typical working hours. There is no expectation of weekend or Bank Holiday work. In addition you will be joining a FTSE 250 organisation in a highly visible role. It is a business that is keen to develop and promote talent.

It would make most sense for the individual to be based in the middle of the country however as long as you are prepared to travel you can be based anywhere

Operating Hours: Mon – Fri / 9.00 – 5.00. (No scheduled weekends, bank holiday or split shift work.)
Salary: c£35000 
Benefits: Includes car and bonus potential

The best way to apply for this role is through the link below. Your CV and application will go direct to the consultant Jon Terry. 

If you do have any specific enquiries you can contact us on 0121 222 5599 (Please quote job ref BBBH126 in any correspondence). 

In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Wright Solutions will require proof of identification. A current copy of a passport, driving licence, ID card or NI card will be required as part of the registration process. Email and faxed copies are acceptable

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