Posted on 22nd November 2021 by Wright Solutions

Head of Operations


London (South East)


£60-65,000 + car allowance and benefits

Job Type



22nd November 2021


This is a uniquely rewarding role in a market leading business with six sites across the South East of the country. You will be leading and supporting the site managers to ensure that they and their teams can continue to deliver flawless customer service and performance. This is a role that will focus on customer service, sales and compliance and will need someone with the experience to coach and mentor Site Managers working in smaller and challenging customer facing environments.

Key accountabilities

  • Inspiring and leading site managers and their staff to ensure that they are always focused on delivering high quality service to their customers.
  • Supporting each site manager ensuring that they are leading their teams effectively and working collaboratively with Head Office and Central Functions.
  • Identifying where individual sites, and the business as a whole, can make improvements to productivity, quality and customer service as well as driving change.
  • Understanding the demands of various regulatory bodies and ensuring sites meet and exceed compliance targets (Industry specific, environmental and Health & Safety)
  • Managing operational budgets

We are looking for individuals with

  • Experience at a regional level and the ability to lead and manage employees remotely. Site managers will expect to be able to tap into your existing experience of managing people, health & safety and compliance issues and dealing with customer issues face to face.
  • A passion for customer service excellence and an ability to inspire others to have the same.
  • Strong business acumen, understanding priorities and functional requirements.

This is a unique and exciting opportunity and one that could attract applicants from a range of businesses and business disciplines. Individuals with experience of working in customer facing businesses (retail, restaurant, hotels, events) where customers expect quality service would stand out.

This is a successful and well-established business where there is an appetite for change, but you may need to approach things with an evolutionary rather than revolutionary manner and have the ability to bring people along with you. The region covers the South East with sites across London, Kent, Surrey and Oxfordshire.  You would  predominantly be based in North London but expected to regularly visit all six sites.. You will typically be responsible for your own diary and will only need to work Monday - Friday within normal working hours and options to work flexibly are available.  There is no expectation of weekend or Bank Holiday work.

Operating Hours: Mon – Fri (No scheduled weekends or bank holidays)
Salary: Up to £65000 p.a.
Benefits: Car Allowance, bonus and other benefits.

The best way to apply for this role is through the link below. Your CV and application will go direct to the consultant Jon Terry.

If you do have any specific questions you can contact us on 0121 222 5599 (Please quote job ref BBBH255 in any correspondence).

In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Wright Solutions will require proof of identification. A current copy of a passport, driving licence, ID card or NI card will be required as part of the registration process. Email and faxed copies are acceptable

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