NEW - Disabled adventures in customer service

  • eLearning
  • 1 Unit
  • 25 Minutes

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Disabled people still face a range of outdated attitudes and uninformed assumptions that affect the quality of the service they receive and how they are treated in the workplace. With 1 in 3 people in the UK either disabled or close to someone who is, being disability confident and catering for the needs of as many customers as possible is a crucial part of ensuring the success of any organisation.

To Preview Click here or Call Paul on 0121 222 5599

Disabled adventures in customer service

Disabled customers and service users continue to face unhelpful or inappropriate behaviour, much of it due to uninformed attitudes and a lack of confidence. This eLearning course takes a humorous look at how to provide an inclusive service for people with disabilities.

In this course, the focus is on customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. 

Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on welcoming disabled customers and demonstrates how a combination of confidence, common sense and communication skills is the key to providing an appropriate and inclusive service for your disabled clientele.

If you would like to preview any courses or discuss our flexible and cost-effective licensing plans, please don't hesitate to get in touch. 

This course will give a better understanding of: 

  • Why uninformed attitudes and a lack of confidence result in poor service for many disabled people
  • Why it’s important not to make assumptions about the physical and mental abilities of people with disabilities
  • The importance of listening and knowing the right questions to ask
  • Key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users
A 25 minute video-based online eLearning course
 
Produced by Skill Boosters in association with Simon Minty and Abnormally Funny People.
 
Call Paul on +44 (0) 121 222 5599.
 
If you would like to preview any course or discuss our flexible and cost-effective licensing plans, please don't hesitate to get in touch.