Tackling Problem Behaviour - Micro-Course

  • 3 Months Access
  • 1 Unit
  • 10 Minutes

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This Micro-Course looks at the impact of problem behaviour and sets out some effective strategies for addressing it.


Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. They can also be extremely costly for organisations, leading to declining productivity and performance, breakdowns in communication, low morale, absenteeism and a rise in complaints and grievances.

Developed in partnership with leading business psychologists, this briefing examines the impact of problem behaviour in the workplace and sets out effective strategies for tackling it.

Learning Outcomes

This Micro-Course will give a better understanding of:

  • common types of difficult behaviour
  • why avoiding dealing with difficult behaviour creates its own problems
  • the potential impact of obstructive or negative behaviours
  • the business case for tackling problem behaviour
  • effective techniques and strategies

Produced by Skill Boosters.

Subject Matter Experts

  • Gordon Tinline – Business Psychologist
  • Barry Winbolt – Trainer, mediator, psychotherapist and writer
  • Linda Doe – Director, Apana Business Psychology

Corporate licensing available.  Call Paul on +44 (0) 121 222 5599.