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Communication
Posted on 27th March 2018
Unconscious Bias - What is it and what can we do about it?
Unconscious bias, or cognitive bias, is when our brain makes a snap assessment or judgement of people and situations without us putting any actual thought into it and, in many instances, we are not even aware that it is happening!
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Posted on 9th March 2018
by Paul Wright
Communication Myth-Busting Top Five
To listen with fresh ears and an open mind we need to strip away unhelpful inherited wisdom. Our elite hostage negotiator believes these five widely-held communication myths prevent us from really hearing.
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